Q: Where do lessons take place?

All lessons take place live and online through our custom video conference portal in the comfort of your home or office. There is no software to download and your lesson will start at your scheduled time, accessed at the touch of a button.

Q: How can I reschedule or cancel a lesson?

All reschedules or cancellations must be done by Care2Rock admin. Please contact hello@care2rock.com to reschedule your lesson. Care2Rock has a 24-hour notice policy. Unless approved by the instructor, any lesson rescheduled or missed within 24 hours of the lesson will not be refunded.

Q: How do I return the instrument?

If your instrument is damaged, you must notify us immediately upon receiving (within 24 hours) and we will arrange for you to ship it back to us at no cost. If the instrument is damaged by the customer, it is not returnable or exchangeable.

Q: How does Care2Rock help kids in need?

Our teachers agree to volunteer for kids in foster care and hospitals for free, so every lesson you take helps give free lessons to kids across the US that otherwise would have no access to music. Thanks for changing lives with Care2Rock!

Q: How does Care2Rock match me with an instructor?

We will send you a short survey and then suggest the 3 best fit teachers for you. Then, easily book lessons with your favorite through our portal.

Q: What if I’d like a different instrument?

Please contact hello@care2rock.com and we will work with you to get the instrument you need. Some instruments may incur an additional cost. This will be paid directly to Care2Rock.com 

Q: What if I don't use up my credits?

You must finish your lessons to receive credit. Book at any time that best fits your schedule. We recommend taking a lesson once a week for 30-minute lessons or every other week for hour-long lessons to finish your course on time.

Q: Do I get to keep the instrument?

Yes, the instruments listed are included with your lesson plan! Once you have paid through your lesson plan or bought an upgraded instrument, that instrument is yours to keep.

Q: How do I book lessons?

Q: What if I want to cancel?

Email us at hello@care2rock.com. We will reach out to Enlightium Academy to confirm your cancellation. Please note that you may not receive the course credit if your lessons are not completed.

Any changes or cancellations must be done through Care2Rock admin.

Once you have selected and paid for a course plan, we will help match you with the perfect teacher. Next, you are able to book lessons when convenient for you. Finally, just meet your teacher online at your booked time. Although it is optimal to take from the same teacher, you are free to take lessons from different teachers throughout your subscription period.

Care2Rock makes it easy to book lessons when convenient for you. Please make sure you have a good Internet connection, on a laptop or computer with webcam and microphone capabilities for optimal learning.