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FAQ

|FAQ

It’s easy to get started with Care2Rock! First, click here and select your package and free instrument! If you don’t want a subscription, review our lesson bundles here! Or finally, click here to browse our teachers, and purchase individual lessons from them directly/

Care2Rock offers lesson subscription packages designed to help students learn quickly at an affordable price.  You can select packages that include free instruments here or packages that include just lessons here.
You can also book a single lesson directly and schedule with any teacher at time of payment, but the best value is to purchase a lesson package at a discount and take your time deciding which teachers are the best fit for you.  All lessons are taken live and online at the touch of a button with Care2Rock’s cutting edge video platform.

On the “Take a Lesson” page, simply select skill level, age, and focus area from the dropdown menus at the top to see a list of teachers that we think would be perfect for you! If you want more information, just click on their picture to learn about their teaching philosophy, testimonials from current and former students, and watch any video content they have posted!

Feel free to schedule a free meeting with the teacher you have questions for!

Simply click the “Meet Your Teacher” button to schedule a 10-minute interview with the teacher to talk through questions and concerns, with no commitment or obligation to continue.

Or, let us help! Send an email to hello@care2rock.com with the subject “Help me find the right teacher”. We will send you a short survey to gauge your interest and learning style, and then suggest the 3 best fit teachers for you. Then, easily book lessons with your favorite through our portal.

Once you have selected and paid for a subscription package, we will help match you with the perfect teacher. Next, you are able to book lessons when convenient for you. Finally, just meet your teacher online at your booked time. Although it is optimal to take from the same teacher, you are free to take lessons from different teachers throughout your subscription period. Care2Rock makes it easy to book lessons when convenient for you. Then, just meet your teacher online at the booked time. Although it is optimal to take from the same teacher, you are free to take lessons from different teachers throughout your subscription period. Please make sure you have a good WiFi connection, on a laptop or computer with webcam and microphone capabilities for optimal learning.

Care2Rock buys these instruments wholesale and then passes the savings on to you!

When teachers sign up for Care2Rock, they agree to mentor a child in foster care for a year, unlocking their potential for future success. For more information about how we help youth in foster care, please look at the Our Cause page.

Once you complete your subscription, your instrument is yours to keep! We want to give our students the best possible opportunity to learn, and that of course means having an instrument to play!

Instead of changing plans, we suggest booking additional lessons at a discounted rate. If you must change plans, please contact us for assistance.

Cancel at any time. Simply ship your instrument back to us first and there is no further obligation on your part to take lessons. Instrument must be in good working order (not damaged) in order to cancel. Since your instrument is free, however, we do not pay return shipping. We will provide packing instructions for you to ship back safely. If you want to keep your instrument, you must agree to continue with lessons until the expiration of your subscription period.

If your instrument is damaged, you must notify us immediately upon receipt (within 24 hours) and we will arrange for you to ship it back to us at no cost. If you need to return your instrument for another reason, such as the cancellation of your subscription, please notify us to make arrangements to ship it back to Care2Rock. If the instrument is damaged by the customer, it is not returnable or exchangeable.

A 30-minute lesson with any teacher costs $32, a 45-minute lesson costs $42, and a 60-minute lessons costs $48. You can also purchase lessons in bundles of 4 or 8 here to receive a significant discount, or subscribe here for a free instrument.

Well, every lesson you take during your subscription period is discounted $5 off, so additional 30 minute lessons will be $27, additional 45 minute lessons will be $35, and additional 1 hour lessons will be $43. To purchase these lessons, simply go through the booking process as usual, and you will be charged only up to the values above on checkout, provided that you have an active subscription. For more information about obtaining a subscription, click here.

In order to reschedule, please email jennie@care2rock.com your new date/time/timezone and length of lesson.

Preferably, notice should be given at least 24 hours in advance

All Care2Rock teachers meet the “Trusted Teacher” Standard™, meaning every educator on our marketplace is thoroughly vetted and background-checked. Care2Rock also goes to great lengths to ensure that our platform is fully compliant with the federal Child Online Privacy Protection Act [COPPA], as well as state law to instruct and protect children in care. Please feel free to email us with specific questions regarding compliance and customer safety.

Payment is taken via Stripe, which is a credit processing service. You don’t need a Stripe account to make purchases, and Care2Rock will not store any of your payment information internally, as that is handled by Stripe. For a better understanding of Stripe’s checkout services, please review their information here.

All lessons take place live and online through our custom video conference portal in the comfort of your home or office. There is no software to download and your lesson will start at your scheduled time, accessed at the touch of a button.

As mentioned above, you can schedule a free 10-minute interview with your teacher. Also, if you are not satisfied with your lesson, you have 24 hours to let us know, and we will refund the full value of your lesson.

Care2Rock does not currently offer group lessons.

We encourage all teachers to volunteer to teach a child in foster care, but it is not required. All teachers are paid a base rate of $20 per 30-minute lesson, $28 for 45 minutes, and $36 per 60-minute lesson. But C2R pays an additional $2 for every single paid lesson that volunteers teach on the site if they agree to volunteer and are matched with a child in foster care. For example:

  • John has 5 paying customers he teaches weekly through the C2R portal and volunteers for one child in care. John makes $22 every time he teaches his paying customers (20 base pay + 2 per every lesson since he volunteers). John makes $440 dollars a month teaching his 5 paying students 4 x a month, and enjoys impacting the life of another by volunteering for 1 child in care every week.
  • Jane has 5 paying customers she teaches weekly through the C2R portal and does not volunteer. Jane makes $20 every time she teaches her paying customers (20 base pay). Jane makes $400 a month teaching her 5 paying students 4 x a month.
  • We know this feels like a math problem from middle school – sorry! Bottom line is that volunteering can truly impact the life of another, and since you make an extra $2 for every lesson you teach, it can add up to volunteer!

We offer 30-, 45-, and 60-minute lessons. Simply choose which length you want when scheduling your lesson!

You can cancel your lesson up to 24-hours prior to the scheduled time, and receive a full refund. You may cancel after that up to the start time of the lesson with no fault, but no refund will be issued.

Please discontinue your lesson if the connection is not working properly after a few minutes.  We will reschedule your lesson at no cost.

Care2Rock offers a simple messaging system for when you need to speak with your teacher. Just find your lesson on your dashboard and you will be able to contact your teacher by clicking the mail icon.

The first step is filling out our online teacher application here. If you are approved to teach, we will contact you and give more detailed on-boarding instructions.  Our onboard process includes creating a teacher profile, acknowledging the instructor agreement, as well as completion of an online interview.  Once you confirm that your account and profile settings are correct, as well as confirm which lessons you want to teach, we will post your profile online.  These steps can be completed very quickly, and we are here to answer any questions you may have about the onboard process.

While we offer online music lessons to the general public with superior technology, we are also a social impact site that seeks to permanently change the lives of kids in foster care. Our teachers are paid to teach online customers that come to our site, but they are encouraged to volunteer to teach one child in foster care on a weekly basis – either in person or online – in addition to teaching for paying customers cultivated by the site. The bottom line is students are learning, teachers are earning, and lives are changing because of teachers like you!

No, our teachers are paid to teach all other customers through Care2Rock, but they volunteer to mentor a child in care, weekly for up to a year – which means they’re awesome humans as well as gifted musicians!

We aim for long-term impact, so teachers are encouraged to teach their volunteer student for a minimum of 1 year, for at least 4 times a month. Studies show that long-term mentoring has the most meaningful impact on kids in foster care. Most of our teachers only volunteer to teach 1 child, so it does not present a burden on their regular schedule.

Lessons can change the lives of kids in care in profound and amazing ways.  Our founder has an 8-year track record of providing music lessons to youth in care, where hundreds of kids have transformed their lives through the power of music mentorship.  For more info about our cause and how our program changes lives, click here.

We have found that highly qualified music teachers who are vetted to teach with us are naturally a great match to mentor kids in foster care! We also provide additional information on teaching these special children through our onboarding process. E-mail us for any specific questions you have at recruitment@care2rock.com.

We receive a high volume of applications, but will do our best to get back to you with a response within 2 weeks. Please feel free to contact us if you want a more detailed timeline of your application status.

We have a 24-hour cancellation policy that benefits all parties. Both teachers and students are expected to give at least 24 hours notice to be eligible to reschedule.  If a student fails to cancel before the 24-hour lesson window, the lesson will be marked completed by the instructor and payment will be rendered.

No, only youth in care are eligible for free music lessons; other students should sign up for paid lessons through Care2Rock. To find the best teacher for paying students, click here.

Yes, music lessons through Care2Rock are totally free of charge for students in care.

If Care2Rock has approved teachers within your community, in-person lessons may be available for your child. If not, your child will be able to take online lessons through the Care2Rock website once he/she is matched with a music mentor.

Yes, a device with a webcam and reliable internet access are necessary to take online music lessons with Care2Rock. If this is an issue, please contact us; we will make every effort to get your student into our music lessons, however possible.  For information on requesting a computer, visit Computers for CASA at Texascasa.org.

Please contact us and we’ll do whatever we can to get an instrument for your student!