Q: Where do lessons take place?
All lessons take place live and online through our custom video conference portal in the comfort of your home or office. There is no software to download and your lesson will start at your scheduled time, accessed at the touch of a button.
Q: What if I want to add lessons onto my package?
Great! If you ever run out of credits, lessons can be added on at a $5 discount. Additional 30-minute lessons will be $27, additional 45-minute lessons will be $35, and additional 1-hour lessons will be $43.
Q: How do I return the instrument?
If your instrument is damaged, you must notify us immediately upon receipt (within 24 hours) and we will arrange for you to ship it back to us at no cost. If the instrument is damaged by the customer, it is not returnable or exchangeable.
Q: How does Care2Rock help kids in need?
Our teachers agree to volunteer for kids in foster care and hospitals for free, so every lesson you take helps give free lessons to kids across the US that otherwise would have no access to music. Thanks for changing lives with Care2Rock!
Q: How does Care2Rock match me with an instructor?
We will send you a short survey and then suggest the 3 best fit teachers for you. Then, easily book lessons with your favorite through our portal.
Q: Do I get to keep the instrument?
Once you complete the minimum number of months listed for your subscription, your instrument is yours to keep! We want to give our students the best possible opportunity to learn, and that, of course, means having an instrument to play!
Q: What if I don't use up my monthly credits?
Credits never expire! They will always roll over and you can use them at any time.
Q: What if I’d like to change my plan?
Simply go to your account and click on "My Subscription". You can change the length and quantity of lessons.
Q: How do I book lessons?
Q: What if I want to cancel?
Cancel at any time. Email us at hello@care2rock.com
Since your instrument is free, however, we do not pay return shipping. We will provide packing instructions for you to ship back safely. If you want to keep your instrument, you must agree to continue with lessons until the expiration of your subscription period.
Once you have selected and paid for a subscription package, we will help match you with the perfect teacher. Next, you are able to book lessons when convenient for you. Finally, just meet your teacher online at your booked time. Although it is optimal to take from the same teacher, you are free to take lessons from different teachers throughout your subscription period.
Care2Rock makes it easy to book lessons when convenient for you. Please make sure you have a good Internet connection, on a laptop or computer with webcam and microphone capabilities for optimal learning.